Refund policy

This Refund & Return Policy explains how Alartd handles returns, refunds, cancellations, and product-related issues.

1) Return Window

Eligible products may be returned within 30 days of delivery.

2) Return Condition Requirements

To qualify for a return, products must be:

Unused and in resellable condition
Returned with original packaging, manuals, accessories, labels, and included materials
Accompanied by proof of purchase, such as an order number or receipt

3) Products Generally Not Eligible for Return

Unless defective on arrival or required by law, the following are generally not returnable:

Gift cards and digital items
Clearance, closeout, or final sale products
Used, worn, installed, altered, or damaged items
Opened hygiene-sensitive or consumable products, if applicable
Custom, special-order, or made-to-order items
Products missing parts, packaging, manuals, or accessories
Items marked non-returnable on the product page

4) How to Request a Return

Email support@alartd.us with:

Order number
Item(s) you want to return
Reason for the request
Photos if the product arrived damaged, defective, or incorrect

If approved, we will provide return instructions and an RMA reference if needed. Please do not send products back without authorization.

5) Return Shipping Costs

Customer pays return shipping for change-of-mind returns or incorrect items ordered by the customer
Alartd covers reasonable return shipping when the issue is verified as our error, defective on arrival, or transit damage
Oversized or special-handling return costs may be reviewed case by case

6) Inspection and Refund Timing

Returned products are inspected after they arrive. Inspection usually takes 5–7 business days.

Approved refunds are issued to the original payment method. Banks and payment providers may take an additional 3–7 business days to post the refund.

7) Possible Refund Deductions

Refunds may be reduced if returned products arrive missing parts, packaging, manuals, accessories, or in a condition different from what was approved.