Privacy policy

This Privacy Policy explains how Alartd (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, place an order, contact support, or use our online services.

1) Information We Collect From You

When you interact with Alartd, we may collect:

Name, email address, and phone number
Billing address and shipping address
Order information, product selections, checkout notes, and delivery instructions
Customer support messages, return requests, and account-related inquiries
Account details if you choose to create an account

2) Information Collected Automatically

When you browse our website, we may collect certain technical information, including:

IP address, device type, browser type, and operating system
Pages visited, links clicked, timestamps, and referral sources
Approximate location based on IP address
Cookies and similar technologies used for cart functionality, checkout, analytics, security, and site improvement

3) Payment Information

Payments are handled by secure third-party payment processors. Alartd does not store full credit card or debit card numbers on our systems.

4) How We Use Information

We use collected information to:

Process orders and complete fulfillment
Send receipts, order confirmations, and tracking updates
Respond to customer questions, returns, and support requests
Review transactions for fraud prevention and security
Improve website performance, product listings, and customer experience
Maintain business records and comply with legal obligations
Send promotional messages only when you choose to receive them

You may unsubscribe from promotional emails at any time.

5) When Information May Be Shared

We may share limited information with:

Payment processors to complete transactions
Shipping carriers and fulfillment partners to deliver orders
Website hosting, analytics, email, SMS, and customer support providers
Professional advisors, such as legal, accounting, or tax support
Authorities if required by law or necessary to protect rights, safety, or property
Business transfer parties if Alartd is sold, merged, or reorganized

We do not sell personal information for money. Some analytics or advertising technologies may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Your Privacy Options

You may contact us to request:

Access to personal information we maintain about you
Correction of inaccurate information
Deletion of eligible personal information
Help unsubscribing from marketing messages
Information about cookies or data-sharing choices

We may need to verify your identity before completing certain requests.

7) Cookies

Cookies help our website remember cart activity, support checkout, improve site security, and measure performance. You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

8) Security and Retention

We use reasonable safeguards to help protect personal information. We keep information only as long as needed for order fulfillment, customer support, accounting, fraud prevention, legal compliance, and dispute resolution.